Add, Edit & Nest Zones in EPIC
Quick Reference QR-AE-010 · Audio Enhancement EPIC · Rev 1.2 · Oct 2026
Group rooms into zones so bells, pages and notifications reach the right part of the building.
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A zone is a group of rooms or areas that a bell, page or notification can be sent to. Zones can hold as few or as many devices as needed, and a device can be in more than one zone. Every zone gets its own paging extension, so it can also be paged from a VoIP phone.
| Example zone | What's in it |
|---|---|
| Entire School | All rooms and common areas, outside included |
| Inside | Every device inside the building (no outside speakers) |
| Classrooms | Classrooms only |
| Vocational | Art and shop classes |
| Fifth Grade Testing | Just the fifth-grade testing rooms |
1️⃣ Add a zone
- Log into EPIC as an Administrator. Go to Settings › Map Setup.
- Click Add Zone (right side, under the map). The zone panel opens on the right.
- Type the zone's name. EPIC fills in the next free Paging Ext. (5001, 5002 …). If the extension already exists, EPIC shows an error.
- Tick the rooms that belong in the zone, or click them on the map. Rooms in the zone turn blue so you can check them at a glance.
- Click Apply to save.
Map Setup › Add Zone on EPIC 3.2.5: the new zone in the list (1), Zone name (2), Paging Ext. (3), rooms ticked (4) and highlighted on the map (5), then Apply (6). Example only; nothing was applied.
2️⃣ Edit or nest a zone
- Go to Settings › Map Setup and expand Zones on the left.
- Click the zone to edit. Its panel opens on the right, with its rooms highlighted.
- Click rooms (on the map or in the list) to add or remove them.
- To nest zones, tick another zone in the panel's Zones box. That whole zone goes inside this one.
- Click Apply.
Editing an existing zone: pick it in the list (1); tick other zones to nest them (2); change rooms (3); Apply (4). Delete (5) removes the zone.
3️⃣ Delete a zone
Open the zone the same way and click Delete. Before you delete, check that no bells or events still point at it, and tell the office if anyone pages that zone's extension from a phone.
4️⃣ Test the change
- On the EPIC home screen, go to Intercom/Paging › Select Zone(s), click the zone's name, then click Start Paging.
- Say a short test message. Listen in a room that should hear it and one that shouldn't.
- Click Stop Paging on the pop-up to end the page.
Field tips
- Room won't show up in the zone list? Its device isn't placed in a room on the map yet. Place it first.
- Extension error when saving? That paging extension is already used. Pick another free one.
- Extra "Zone 6" style entries in the list? Someone clicked Add Zone and backed out. Open each empty one and Delete it.
- One room in two zones is fine: a device can be in as many zones as needed.
- Paging from a phone uses the zone's Paging Ext. If you change or delete a zone, tell the office.
- Copied a zone? Check its rooms and extension before using it.
📚 Sources & credits
- Compiled by Brad Roy, VSC Director of Operations
- Audio Enhancement, EPIC 2.5 Admin Manual DC-40654.0924: Manage Zones (Add Zone, Edit Zone, pp. 40 to 41). The AE How To article was copied from this section. EPIC 2.5 Quick Guide DC-41023.0723: Paging (Start Paging, Stop Paging).
- Checked on VSC's EPIC 3.2.5 demo server (VSC High School), 10/1/2026. Example values were typed for the screenshots only and never applied.
- VSC additions (labeled VSC practice / notes): the 3.2.5 Add Zone behavior, nesting tip, Copy button note and testing step. Screenshots: VSC demo server.