Audio Enhancement EPIC
VSC Knowledgebase · Audio Enhancement EPIC
VSC's guides for Audio Enhancement EPIC paging, intercom and SAFE alert systems. Each one is written or field-tested by the VSC team and checked against Audio Enhancement's documentation. They're grouped into four folders below; every guide is also listed here.
🖥️ EPIC Server & Software
The EPIC server itself: releases and firmware, the rack, bells, background music, emergency contacts, District View and AE1.
Article | What it covers | |
| Current EPIC server and device firmware versions (living list), what changed, and how to check and upgrade | QR-AE-002 | |
📩 Move Emergency Contacts from 1.8-Style Events to 2.5+ Contacts | Move email/SMS contacts from old events into 2.5+ Contacts | QR-AE-005 |
👻 Fix a Blank "Ghost Box" or Missing Doors Toggle on the EPIC Home Screen | Fix a blank ghost box or missing Doors toggle on the home screen | QR-AE-006 |
Rack, power and network the head-end server | QR-AE-008 | |
Turn on background music on the devices and stream from CLAUDIA | QR-AE-021 | |
Change a day, ring a bell now, build day types, quiet bells in an emergency | QR-AE-022 | |
🗺️ District View: Manage Every School's EPIC from One Screen | Connect schools to District View and run district-wide pages and alerts | QR-AE-032 |
☁️ AE1 and Lighthouse: What They Are and How to Network Them | Firewall and port rules, who logs in, Lighthouse usage metrics | QR-AE-033 |
🔌 Devices & Audio
Classroom and common-area devices: MSx devices, XD mics and receivers, amplifiers, strobes, displays, ITC touch panels and volumes.
Article | What it covers | |
🚨 MS-700: Fire the EPIC Strobe on Every Intercom, Page and Notification | Wire and program the EPIC strobe to flash on every intercom, page and notification (Jacob Freilich's method) | QR-AE-001 |
Swap the pre-announce tone for pages and intercom | QR-AE-003 | |
Get a device's password from EPIC and open its web page | QR-AE-004 | |
Group rooms into zones so bells, pages and notifications reach the right part of the building | QR-AE-010 | |
Three ways to change classroom volume, from every device at once down to one room | QR-AE-011 | |
Swap an MS-700 with the Device Configuration app and push the old settings back | QR-AE-012 | |
Link teacher, student and Mic360 mics, set the media channel, charge and clean | QR-AE-013 | |
XD receiver wiring, RS-232 (TX to RX), DIP switches and EPIC setup | QR-AE-014 | |
Use SIP speakers the district already owns (EPIC 3.3+) | QR-AE-025 | |
Mount the Algo color strobe, add it to EPIC, set colors and patterns, start and stop it from events | QR-AE-026 | |
Mount, power, adopt and test InfoView clocks and signs | QR-AE-027 | |
Mount and connect an ITC, set its buttons and volume sliders in EPIC, talkback levels, and a command reference | QR-AE-029 | |
Power, speaker load, ports and bring-up for gyms and cafeterias | QR-AE-030 | |
Every port and pinout, with a pre-power checklist (training module) | QR-AE-031 | |
Which amp or interface for each space, and what replaced the MS-300, MS-320 and MS-375 | QR-AE-034 |
🚨 Events, Alerts & Integrations
Events and emergency alerts: input triggers, lockdown buttons, door sensors, CENTEGIX and alerts on SMART and Newline displays.
Article | What it covers | |
Start an EPIC event from a button or contact closure on an MS-x input | QR-AE-007 | |
Connect CENTEGIX CrisisAlert by Inbound API or the Paging Interface | QR-AE-009 | |
Plan, mount and wire the blue lockdown button (RJ45 or Phoenix GPI, CAT or 22/4) and make one press start Lockdown | QR-AE-023 | |
Door position switch, wiring, Map Setup door and the Doors panel | QR-AE-024 | |
Push Lockdown, Shelter and Hold alerts to SMART Boards; weather feeds into EPIC | QR-AE-035 | |
Newline Secure groups, EPIC CAP feed, alert and All Clear payloads | QR-AE-036 |
🌐 District IT, Network & Warranty
For district IT: network checklist, virtual servers, cybersecurity, staff logins, VoIP phones, Desktop Announcer and warranty repairs.
Article | What it covers | |
Addresses, VLANs, PoE, ports, internet hosts and certificates | QR-AE-015 | |
VMware sizing, server location and AE deployment rules | QR-AE-016 | |
Shared responsibility and the first ten things to do | QR-AE-017 | |
Microsoft, Google, ClassLink, RapidIdentity, Clever, or Active Directory | QR-AE-018 | |
Register an extension, call handlers, ring desk phones from call buttons | QR-AE-019 | |
Coverage by product, the RMA steps, and why timelines matter | QR-AE-020 | |
MSI deployment with EPICSERVER, GPO transform, port 8010 | QR-AE-028 |